Returns & Exchanges

Our policy
We want you to love your Zena Home piece. If something isn't right, we're happy to help.

Returns
Unused, in-stock items may be returned within 14 days of delivery for a refund, provided the item is in its original condition and packaging.

Exchanges
If you'd like a different size, colourway or piece entirely, we're happy to arrange an exchange within the same 14-day window — reach out via our Contact page and we'll sort out the details.

Pre-order & personalised items
Pre-order and personalised items are final sale, as these pieces are made or reserved specifically for you. If your item arrives faulty or damaged, please contact us — we'll always make it right.

How to start a return or exchange
Email us via our Contact page with your order number and a brief note on what you'd like to do. We'll respond within 1-2 business days with the next steps.

Faulty or damaged items
Every piece is carefully inspected and packed before it leaves us but if your item arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no cost to you.

Refunds
Once we've received and inspected your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5-10 business days.